Faculty of Science Support Request

Faculty of Science IT Support Request

Links to additional help

Report poor wireless reception and other problems with campus wireless connectivity directly to SFU IT Services.

Your Information & Location

Name:

Email:

*Your Location (Bldg,Room - Required):

*Your Lab, Group, Dept Unit, Supervisor or PI (Required) :

Phone: * 3+7=

Details

*Subject: (concise description of the request or problem)

Describe the issue below. Do NOT include confidential information or passwords- instead use a one time Secret Note with a passphrase to share private information.
Very helpful: “When I try to do A on this Windows 10 computer, B should happen but instead I received an error message that said C. I already tried D.”

Information that may help us with troubleshooting:
IP: Browser: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com) Your SFU Computing ID:

(If applicable) What kind of Device is this? Computer Name, Serial or Asset Tag Number On a Dell this should be found on a sticker affixed to the computer case, on a mac the serial number is under the black apple/ 'About this Mac...' (you can double click to highlight it, then copy and paste)

(Optional) Select a File or Screenshot To Upload (10MB limit) Send additional attachments by replying to the confirmation email.: Allowed extensions: bmp jpeg jpg png csv doc docx gif pdf xlsx tiff tif txt

(Upon submitting the form you will be forwarded to the Faculty of Science IT Support website and receive a confirmation email)

COLLECTION NOTICE: By using this support tool, your personal information is collected through TeamDynamix for SFU under the authority of the University Act (RSBC 1996, c.468) and the Freedom of Information and Protection of Privacy Act (RSBC 1996, c.165). It is related directly to and needed by the University to handle your support request. The information will be used to communicate with you about your request or incident, and hopefully provide you with relevant helpful information, updates, and resolutions. The personal information collected includes any personal details you provide here and subsequent email correspondence with the supporting team related to your request or incident. Do not enter passwords, confidential information, or any unnecessary personal information.

Faculty of Science IT Support Request Links to additional help

Faculty of Science IT Support Request

Links to additional help